Terms of service
Terms of Service
OVERVIEW
This website is operated by LUMA. Throughout the site, the terms “we”, “us” and “our” refer to LUMA. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.
A breach of any Terms may result in immediate termination of your access to our Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.
Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
PRODUCT INFORMATION
We strive to display our products and descriptions as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, or other content available on the site are completely accurate, current, or error-free.
All products are subject to availability.
We reserve the right to discontinue any product at any time without notice.
PRICING & BILLING
Prices for our products are subject to change without notice.
We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent, unauthorized, or in violation of these Terms.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.
SHIPPING
Delivery times are estimates and are not guaranteed.
LUMA is not responsible for delays caused by carriers, customs processing, weather conditions, or other factors outside our control.
Customers are responsible for providing accurate shipping information at checkout.
RETURNS & REFUNDS
We offer a 14-day return policy.
Customers must request a return within 14 days of receiving their order.
Items must be unused, in their original packaging, and in resellable condition to qualify for a return.
Returns requested after 14 days from delivery are not eligible for refund or exchange.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
LUMA reserves the right to refuse returns that do not meet these conditions.
LIMITATION OF LIABILITY
LUMA shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our products or website.
All products are provided “as is” and “as available” without warranties of any kind, either express or implied.
THIRD-PARTY SERVICES
Certain content, products, and services available via our Service may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites or services.
PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.
It is your responsibility to check this page periodically for changes.